Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.
Supervisor, Outbound at Standard Chartered Bank Nigeria
We are recruiting to fill the position below:
Job Title: Supervisor, Outbound
Location: Lagos
Employment Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
- Lead a team of outbound consultants in the day-to-day operations of the contact centre to drive customer engagements, satisfaction and retention in fulfilment of the strategic goal of the CCC and the business at large.
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Qualifications
- Minimum of First Degree.
- Professional certification will be an added advantage.
Behavioral Competencies:
- Strong Leadership Qualities.
- Strong verbal and written communication skills.
- Good Data Analytics and Presentation skills.
- Knowledge & Experience in Effective Service Delivery.
- Strong Influencing and Persuasive Skills.
Technical Competencies:
- A good understanding of the Bank’s full range of products.
- A basic knowledge of regulations governing the management of financial services.
- Understanding of the branch service standard and practice.
- High degree of intelligence, communication and analytical skills.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
To apply for this job please visit jobs.smartrecruiters.com.