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Customer Service Officer at George Houston Resource Limited

George Houston is currently seeking to recruit a vibrant and suitable Customer Service Officer for her client, a leading Building products & Interior Decoration Company located in Jibowu, Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Jibowu, Lagos
Employment Type: Full-time
Industry: Building Products & Interior Decoration

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunction
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
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Qualification And Requirements

  • HND / BSc in any Discipline
  • Minimum of 3 years customer service experience
  • Smart, intelligent & matured
  • Good Communication Skill
  • Excellent Writing SKill
  • Female
  • AGE – 28- 35years
  • Must reside around jibowu, surulere, mushin, yaba, onipanu and its environs

Salary
N100,000 monthly.

Application Closing Date
5th October, 2022.

How to Apply
Interested and qualified candidates should send their CV to: talents@georgehoustonresources.com using “CUSTOMER SERVICE OFFICER” as the subject of the mail.

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